3 min read
Read-only vs write access: the AI guardrail every sales stack needs
The question that decides your risk is not what the model knows. It is what it is allowed to change, and whether anyone can tell afterwards.
Section
AI Governance & Security
Before an AI tool touches your CRM, someone has to answer for what it can see, what it can change, and where the data goes. Increasingly that someone is you. This is where we cover the controls that decide whether a sales-AI project ships or stalls in review. We report on the questions CIOs now put to vendors — can the model see our pricing, is our data used for training, who holds the keys — and on what SOC 2, ISO 27001 and DPDP or GDPR obligations actually tell you, versus what they merely imply. Expect practical coverage of read-only versus write access to revenue systems, audit trails, retention and residency for Indian and US enterprises, zero-training contract clauses, and the approval paths that separate a two-week pilot from a two-quarter one. Governance is not the brake here. It is the gate.
3 min read
"Can the AI see our pricing?" — the first question CIOs now ask vendors
It sounds like a security question. It is really four questions at once, and vendors answer the easy one unless you separate them.
7 min read Deep dive
What SOC 2 actually tells you about a sales-AI vendor — and what it doesn't
A SOC 2 report is evidence that controls a company chose for itself were tested. Reading it as a general safety certificate is the most common procurement error in AI buying.